Support Plans
Expert website management since 2016
Expert support for your website.
A real team behind it, reachable when you need them.
Your site is managed, monitored, and updated. When something breaks or you need a change, there's someone on the other end: a team that knows your site, responds within a clear timeframe, and handles it without needing you to manage the process.
That's what a TDN Support Plan is. A managed service with a real team, clear response standards, and infrastructure that keeps your site secure, current, and running, so the tech isn't on your plate. It's a real step up from a hosting package with a chat widget, and it means you're not re-explaining your whole site to a new freelancer every time something comes up.
Since 2016 Expert team Human support
The Problem
You shouldn't be the one handling this.
Here's how most business owners end up doing their own website tech. First they outgrow DIY, so they find a support plan: someone to host the site and handle updates. At first it works. Then a form breaks and the support ticket sits for three days. Then a plugin update silently breaks the checkout and they find out from a customer. Then they, or their VA, spend the next two hours undoing something that was supposed to be managed. And somewhere in that cycle, the tech became one more thing on the list.
The problem here is a simpler, older one than complex operational systems:
— Your support provider is hard to reach when something actually goes wrong.
— Your site is "hosted", but nobody's actively watching it, and if backups exist, nobody has ever tested whether they actually restore.
— Your VA ends up in the backend fixing things she shouldn't have to know about.
— When the site itself goes down, you hear about it from a customer instead of from your host.
— Asking for a change takes too long, costs extra, or means explaining your whole site again from the beginning.
None of this should require your attention. You built a business on your expertise. The tech should run reliably in the background: maintained, monitored, updated, and handled by a team that knows what they're doing and is actually reachable when you need them. That's what a TDN Support Plan gives you.
THE FOUNDATION
What every plan includes, before we get to the tiers.
Every TDN support plan runs on the same managed infrastructure. The plan you choose determines your task support level. The foundation underneath is the same regardless of tier.
High-performance cloud hosting
Configured and managed by TDN. No shared environments, no oversold servers — performance-grade hosting that performs the way it should.
Daily automated backups
Backed up every day. If a failed update, plugin conflict, or security incident hits, we restore from a clean backup without losing your work.
24/7 uptime monitoring
TDN is alerted the moment your site goes down — not when a customer emails you. Most issues are resolved before you know they happened.
SSL certificate management
Monitored and renewed automatically. No expired-certificate warnings, no security errors greeting your visitors.
Cloudflare CDN
Served through Cloudflare's global network — faster load times worldwide and an extra layer of protection between your site and the internet.
Double firewall security scanning
Two layers of firewall protection, actively monitored. Security scanning flags threats before they become incidents.
WordPress core & plugin updates (WordPress sites)
Core updates, plugin updates, and compatibility checks — handled on a regular schedule. Not auto-updated and forgotten. Checked, applied, and confirmed.
Private analytics
Your analytics data stays private. No third-party tracking of visitors, no data shared with ad platforms — insight without feeding anyone's targeting.
That's the foundation — included in every plan. What follows is where the tiers differ: the type and complexity of task support available to you each month.
Already know which plan fits? Jump to the comparisonTHE PLANS
The plans, and what each one covers.
The foundation is the same across all four plans. What changes is the scope and complexity of tasks included, the response time commitment, and the price, from $100/month to $500/month.
| Essentials | Gold | Platinum | Diamond Most Capable | |
|---|---|---|---|---|
| Monthly price | $100/mo | $200/mo | $300/mo | $500/mo |
| Full foundation stack | ✓ | ✓ | ✓ | ✓ |
| Bug fix priority handling | Best effort | ✓ | ✓ | ✓ Top priority |
| Small tasks 1 to 2 business days | — | ✓ | ✓ | ✓ |
| Medium tasks 3 to 6 business days | — | — | ✓ | ✓ |
| Large tasks 7 to 15 business days | — | — | — | ✓ |
| Specialized support & compliance e-commerce, course/membership, multilingual, funnel & app integrations, GDPR/CCPA | — | — | ✓ | ✓ |
| Best for | Self-sufficient sites, managed hosting | Early-stage creators, solo coaches | Growing sites, regular changes | Active sites, launches, complex builds |
| Find Your Plan | Find Your Plan | Find Your Plan | Book a Call |
Read our Terms of Service for full task definitions, SLA structure, and submission channels.
Essentials · $100/month
Managed infrastructure and professional hosting, without a task SLA.
Self-sufficient clients, businesses that have their own developer, a technically capable team, or a site that changes rarely. You want professional managed hosting, daily backups, security monitoring, and uptime alerting, without a formal task support commitment.
View plan details What's included
- Full foundation stack (all eight items above)
- If something breaks, we handle it on a best-effort basis as part of keeping your managed site healthy.
- When an occasional change request comes up, we send you a quote first. Once you approve it, we confirm the date it will be done. This work is billed by the hour at a discounted rate off our public rates, with no standing turnaround commitment at this tier.
Not included: a committed task response timeline, and the specialized support areas that begin at Platinum. When change requests start arriving regularly and you want a guaranteed turnaround, Gold is the natural next step.
Gold · $200/month
Managed infrastructure plus expert handling for small requests.
Early-stage creators, solo coaches, and small business owners who have a site they depend on, submit occasional update requests, and want a real team handling them with a guaranteed turnaround time.
View plan details What's included
- Full foundation stack
- Small task execution, 1 to 2 business day turnaround
- Updating text, images, or links on an existing page
- Publishing a new blog post, article, or video when the content is provided
- Adjusting fields on an existing opt-in or contact form
- Fixing broken links, formatting inconsistencies, or display issues
- Swapping out a banner image or media element on an existing page
Not included: medium tasks, such as building new
things from templates or setting up email automations, and the
specialized support areas that begin at Platinum: e-commerce,
course and membership sites, multilingual sites, funnel
integrations, and third-party app and SaaS integration support.
Gold will place code you provide, such as an embed snippet, but
connecting, configuring, and supporting outside platforms is
Platinum and Diamond. If requests like these start arriving
regularly, Platinum is the right fit.
Platinum · $300/month
Managed infrastructure plus small and medium task execution.
Growing sites with regular changes, businesses that are actively adding tools, creating new content, and adjusting their digital setup as the business evolves.
View plan details What's included
- Full foundation stack
- Small tasks, 1 to 2 business day turnaround
- Medium tasks, 3 to 6 business day turnaround
- Specialized support: e-commerce, course and membership sites, multilingual sites, funnel integrations, and third-party app, SaaS, and software integrations. For example, connecting and configuring a HubSpot chat widget or wiring your email marketing CRM to the site.
- GDPR and CCPA compliance tooling, configured and maintained
- Setting up a basic email automation using an existing layout
- Publishing a podcast episode through a podcasting platform and shownotes on the website
- Building a new subpage from existing components and layouts, such as a page in your About section
- Cloning a landing page template and making a variation
- Connecting a new third-party tool to an existing form or workflow
- Building a new email template or adjusting the styling of an existing one
Not included: large tasks, such as new page designs from scratch, custom-built layouts, complex integrations, or multi-section structural changes. If your requests regularly fall at this scale, Diamond is the right fit.
Diamond · $500/month
Full task coverage across small, medium, and large. The most capable support plan.
Active sites with ongoing development needs, businesses running regular launches, adding new offers, building custom pages, or managing complex integrations. Diamond is also the natural entry point for clients coming off a TDN website build.
View plan details What's included
- Full foundation stack
- Bug fixes, handled at top priority, same timeline as small tasks
- Small tasks, 1 to 2 business day turnaround
- Medium tasks, 3 to 6 business day turnaround
- Large tasks, 7 to 15 business day turnaround
- Specialized support: e-commerce, course and membership sites, multilingual sites, funnel integrations, and third-party app, SaaS, and software integrations
- GDPR and CCPA compliance tooling, configured and maintained
- Designing or developing a new landing page or sales page with a custom layout
- Building a long-form sales page with unique multi-section design
- Creating new layouts and structural elements, such as footers, homepage rebuilds, and complex page sections
- Implementing significant styling changes across multiple pages
- Building advanced e-commerce flows, membership configurations, or custom tool integrations
Not included: proactive monitoring of your automations, CRM, or funnels, and system-level reporting, campaign operations, or funnel testing. If your business has reached the point where you want someone watching the whole system and catching things before you notice them, that's the Martech conversation, where TDN watches the whole system rather than handling the tasks you send. See Managed Plans
How businesses grow
How businesses grow through the plans.
No plan is permanent. As your business grows, your digital needs grow, and TDN grows with you. Here's how that progression usually looks.
Requests start arriving regularly
A page needs editing, an image swapped, a new blog post published. Essentials handles the occasional one as it comes in. When you want a committed 1 to 2 business day turnaround on those, Gold formalizes the relationship.
From editing to building
This is the move from occasional edits to building new things: an email automation, a landing page variation, a tool that needs connecting. It is also where a business adds e-commerce, a course, or a second language to the site. Platinum covers that medium work on a 3 to 6 business day commitment.
The scope gets bigger
Genuinely new builds now: custom page designs, complex integrations, major structural changes, and the marketing and funnel pages a growing business ships regularly. When your team requests real build work often enough, Diamond is the right home. It is also where TDN build clients land after launch.
The question shifts
The question moves from "can you do this when I ask?" to "can you watch my whole system and catch things before I have to ask?" By then the team is heads-down building and nobody circles back to check that what shipped is still firing. For Diamond clients, that conversation usually comes up on its own.
Managed Plans (Martech) is operational ownership rather than task execution: someone watching the connected system proactively, so problems surface before they cost you. When you're ready, it's a natural next conversation.
The right fit
Is a Support Plan the right fit?
This is for you if…
- You have a site you depend on and you want someone else managing it.
- You're a solo coach, early-stage creator, or small business owner who doesn't want the tech on your plate.
- Your VA is excellent at what she does, and the backend isn't her job and shouldn't need to be.
- You want to know there's a real team watching your site and ready to respond, without having to chase them.
- You're not at the operational complexity level of Martech yet, but you want a solid, professional managed foundation.
- You came off a TDN build and want the same team to keep the site running.
This probably isn't the right fit if…
- You need proactive monitoring of your funnels, automations, and CRM. That's Managed Plans.
- You have an active marketing stack and want someone watching it between tasks. That's also Managed Plans.
- You're looking for bare-bones cheap hosting and plan to manage everything yourself. There are lower-cost options for that. TDN's plans are for businesses that want managed support, not just server space.
If you're not sure which direction fits, a short call will answer it. You describe your setup and what you need, and TDN will tell you what makes sense. No pitch, no commitment required.
Client Proofs
What it's like to work with TDN.
"When I take a vacation or time off, I always know that everything related to our technology is taken care of."
They measure everything, which seems to be an anomaly in the digital marketing world. Except for these guys.
AlexSafe Pro Pest Control
"Eight years of launches, migrations, campaigns, and systems, and my team has never once had to manage the technology alone."
TDN knows my business, my audience, and what my infrastructure needs before I do. That is exactly the kind of support you need when your business is growing and you cannot afford for anything to break.
Amy RobesonFounder, theamyrobeson.com
"They helped to streamline our operations in a way that made sense for us."
The Digital Navigator has easily saved us 5-10 hours a week. Simply put, TDN are mavericks when it comes to understanding the mechanics of the technology that runs your business.
Calvin WitcherFounder, Neumology
Final call
Ready to get the tech off your plate?
Choose the plan that fits your current task volume. Complete onboarding and your site moves into TDN's hands from that point forward: monitored, managed, and backed up daily. All four plans are on one checkout, so you pick the one that fits and go.
Start right away. 30 days notice to cancel.
Not sure which plan fits, or running a more complex setup you'd rather talk through first? A short call sorts it out before you commit to anything.
FAQ
Questions we hear before people get started.
Is this just hosting with a nicer name?
No. Hosting is one component of the foundation, and it's a better foundation than most managed hosting plans offer: high-performance cloud infrastructure, daily automated backups, Cloudflare CDN, double firewall security scanning, and 24/7 uptime monitoring with alerts. What makes a TDN Support Plan different from hosting is what happens after the infrastructure is running: WordPress updates handled on schedule, task requests executed with a committed response time, bugs treated as a priority, and a team that knows your site well enough that you don't have to re-explain it every time you need something.
What exactly counts as a small, medium, or large task?
In plain terms:
Small: a quick edit that doesn't change the structure of the page or system, such as updating text, swapping an image, fixing a broken link, or publishing a blog post or video when the content is provided. 1 to 2 business day turnaround.
Medium: building something new from an existing template, or connecting a new tool, such as a new opt-in form, a basic email automation, podcast platform workflow, or a landing page variation using your existing design. 3 to 6 business day turnaround.
Large: a genuinely new build, such as a custom sales page layout, a new site section, a complex integration, or significant styling changes across multiple pages. 7 to 15 business day turnaround.
If you're ever unsure which category a request falls into, just ask when you submit it. We'll confirm the category and set the right expectation before work begins.
How do I submit a request?
Multiple ways: email, live chat on the TDN site, WhatsApp, SMS, a support form, or a 10-minute Zoom call during office hours. You can also call in by phone and talk to a real person, who will help you directly or point you to the quickest channel for the request, often a short Zoom so the task is easy to capture. Most competitors don't offer a phone line at all. You don't have to navigate a ticketing system or talk to a bot to submit a request. Our office hours are Monday to Friday, 9:00am to 4:00pm Central Standard Time (GMT-6), excluding US holidays.
For urgent issues, such as the site being down, a broken checkout, payment processing affected, or a lead form on paid traffic broken, add "URGENT" to your subject line and we treat it as a priority. Please don't bury an urgent request in a regular email.
How quickly will you respond?
Bug fixes are handled at top priority, on the same timeline as small tasks (1 to 2 business days). For critical issues, such as the site being completely down, a security incident, or a broken payment system, we move as fast as the situation requires, rather than as fast as the queue allows.
Routine requests follow the SLA for their task size: small (1 to 2 business days), medium (3 to 6 business days), large (7 to 15 business days). Essentials clients are handled on a best-effort basis: you'll hear from us, without the formal SLA commitment of the paid task tiers.
What if I need something that goes beyond my current plan?
You won't be left without an answer. If a request falls outside the scope of your plan, we'll tell you clearly: what the request is, why it's outside current scope, and what the path forward looks like. When you need it done, we send you a quote at a discounted billable rate, lower than our public rate because you're on an active plan, and the work only proceeds once you approve it. We never do extra billable work that hasn't been approved, so there's never a surprise charge. And if your needs are consistently exceeding your plan, the honest conversation is an upgrade, and we'll have it with you directly, without pressure.
Do you work with my VA, developer, or team?
Yes, directly, whoever they are. Whether you have a VA, an in-house or contract developer, a designer, or a small team, they can submit requests on your behalf, receive confirmations, and coordinate with TDN without routing everything through you first. Working alongside the people already in your business is normal for us, not an exception. Many clients have their VA or team lead as the primary contact for all support requests, and we'll onboard them alongside you so the handoff is clean from day one.
Do you manage sites that aren't on WordPress?
The full foundation stack, hosting, backups, monitoring, SSL, Cloudflare, security scanning, and analytics, applies to all sites TDN manages. WordPress-specific services (core and plugin updates) apply to WordPress sites only. If you're on a custom-built TDN site (Astro, Next.js) or a different platform entirely, the infrastructure is still fully managed, and the update workflow is simply matched to your stack.
What's the difference between a Support Plan and Managed Plans (Martech)?
The core difference is reactive versus proactive.
Support Plans are task-based: You identify what needs doing, you submit a request, TDN executes it. The infrastructure runs, the site stays healthy, and your requests are handled within a clear timeframe. You direct the work.
Martech is operational ownership: TDN takes proactive responsibility for your connected systems, automations, CRM, funnels, and analytics, and catches things before you notice them. Part of that is a defined set of your core automations that TDN tests on a regular schedule, so the flows you depend on keep firing without you having to check. You receive a monthly report whether you asked for one or not. Someone is watching the whole system, rather than waiting for instructions.
If you're running active funnels, email automations, and a CRM, and you want someone monitoring all of it proactively, that's the Martech conversation. See Managed Plans →
If you primarily need your site managed, your requests handled reliably, and a team you can actually reach, you're in the right place.
Can I cancel?
Yes. Support Plans are month-to-month with 30 days notice to cancel. There's no long-term lock-in required. Most clients stay because the service works, not because we've made leaving difficult.
Still have a question? Send us a message → and we'll answer it before you commit to anything.
Ready to move forward? Choose your plan
