Protect Your Course and Membership Revenue with Fully Managed Help Desk & IT Support
Say goodbye to tech delays, clunky systems, and security stress. Hire our entire tech support team starting at just $300 per month.
Run your business without interruptions, delays, or constant troubleshooting
Free up your team’s time and energy by removing daily tech headaches
Feel confident your systems are protected and nothing is slipping through
Stop Googling DIY Tech Fixes And Get Human Tech Support, On Demand
Your time is too valuable to waste on troubleshooting, tracking tickets, or tech guesswork. We handle it—all of it.
24/7 Helpdesk Access
Whether it’s a launch weekend or Monday morning, your IT support specialist is always a click away in both English and Spanish!
Priority Response Times
We treat your issues like mission-critical moments. Get rapid answers, fast fixes, and a partner who understands urgency.
Team Access Management
Scaling a team? Replacing a contractor? We handle the back-end setup, shutdowns, and transitions so you stay secure and efficient.
Complex Website Updates
From course overhauls to deep tech fixes, we manage high-impact web tasks without added scope creep or slowdowns.
Reliable Backups
Your digital assets are always protected. We ensure your files, videos, and systems are securely backed up and recoverable.
Security Across Devices
From securing passwords to connecting apps like Google Drive, we build in the security your business needs across phones, laptops, and more.
“When I've had an urgent request, The Digital Navigator shines by jumping in, taking action, and getting things done. The team's ability to provide quick and accurate assistance during critical moments is a testament to their reliability. They're a true lifesaver in the digital wilderness."
Fully Managed Helpdesk and IT Support Pricing
(For your website’s performance and protection needs)
Top Features
Platinum
$300/ monthly
For essential website upkeep
Recommended
Diamond
$500/ monthly
For advanced website management
Enterprise
Starts at $150per user
For full-scale website operations
Users Included
Owner + VA Access
Up to 3
10+ (custom)
Additional Users
N/A
$100/user
Custom quote
Speed optimization
✓ (medium tasks included)
✓ (large tasks included)
✓
IT Helpdesk
Reactive only
Full support
Full + infrastructure
Backups & Archival
Basic support
Proactive + monitored*
Advanced, policy-driven
Security Coverage
Owner’s Device
Owners Device + 2 Users
Unlimited for 10+ Users
On/Offboarding
Owner’s Device
Up to 3 users
Full HR/IT sync
Just-in-Time Event Coverage
Add-on
Add-on
Custom 24/7
Languages
EN/ES
EN/ES
EN/ES
Team Size
Solo creator
Small team (3–9 users)
Larger SMBs (10+ users)
*Read our Terms of Service for more details.
What Does Managed Helpdesk & IT Support Mean?
Managed Helpdesk & IT Support means having a tech support specialist that’ll be there when…
…and so much more!
Choose the Right Support Plan For You
For solo course creators & coaches who need basic protections
For small business owners who aren’t ready to hire internal IT support
For growing course & membership sites that rely on tons of tech
For established training businesses with $100K+ annual revenue
Platinum Plan
Best suited for independent course & membership business owners who want complete peace of mind for their website.
Diamond Plan
Best suited for small & medium teams that depend heavily on technology for daily website and marketing operations.
Enterprise Plan
Best suited for established course and membership businesses with a growing team and complex tech stack.
“I’ve really enjoyed working with The Digital Navigator team. Whenever I come across challenges with a client project, I know I can rely on The Digital Navigator team to come in and support me. Their extensive knowledge of website development and marketing is truly invaluable, and they are so kind and easy to collaborate with. I look forward to partnering on many more projects and highly recommend The Digital Navigator team. I honestly can’t imagine getting it all done without them!"
Book a Free Demo
Let’s take 20 minutes to map out where tech is slowing your business down,
and how hiring our team of IT support specialists can help.
TESTIMONIALS
What Our Customers Say
Since working with them I am getting 5 times the enrollment. They work great with my assistant and I trust that things are being handled behind the scenes between our teams. This gives me the energy and confidence to do what I love to do.
Our needs for our online lead generation company outgrew our current employees. Their integrated tech stack of websites, landing pages, and payment systems has been so successful that we expanded into two verticals in radically different industries.
Very impressed with the service and how the team got out of their way to also do things not even inside our service package. That's not a given in your industry, especially with companies we have worked with before,, I would say you are a unicorn in that regard.
The attention to detail exhibited by The Digital Navigator Team is impressive. They went above and beyond to optimize every aspect of their customer experience. Whether troubleshooting technical issues or offering guidance on digital best practices, the team's meticulous approach sets them apart as a beacon of excellence in digital support.
FAQs
What is managed website and IT support for online businesses?
It’s an all-in-one service that ensures your website, tools, and tech systems run smoothly—without you needing to troubleshoot, update, or manage them yourself. Think of it as your tech safety net for seamless course delivery, student access, and online content management.
Do I really need IT support if I have a small team or I'm a solo founder?
Yes. Even with 1–3 people, tech risks are real. For example, a missed antivirus update or unsecured device can lead to a keylogger stealing your passwords—compromising your email, social media, or even your online school. With professional support, you avoid costly mistakes and protect your content and reputation.
What’s included in a Website + IT Support plan?
You get coverage for both your website (updates, performance, security, backups) and your tech stack (apps, devices, email, course platforms)—under one streamlined service. No juggling vendors. No scrambling when something breaks mid-launch or during a live session.
How is this different from a regular IT helpdesk or website manager?
Unlike traditional IT or web teams, we specialize in online course and membership businesses. We combine website care, digital marketing systems, and daily tech support—designed specifically for educators and content-driven entrepreneurs. And we bring a human-centered approach: your success is our success. We’re invested in your mission and take pride in making your systems feel easy, secure, and fully supported.
How much does ongoing website and IT support cost?
Plans start at $300/month and scale based on your needs and team size. Every plan includes website updates, team tech support, and fast response times—so your teaching, coaching, or course delivery stays smooth and uninterrupted.
What types of small tech issues do you help with in the Diamond Plan?
We support common day-to-day tech challenges, such as:
Do you support my team too, not just me?
Absolutely. We help your entire team with daily tech needs—whether it’s setting up email, troubleshooting devices, or installing tools. We also manage secure onboarding and offboarding when team members join or leave.
Here’s how it breaks down:
Pricing is based on your number of users, tech environment, and the level of involvement your business needs.
How do you protect my digital content and course materials?
On the Diamond Plan or higher, we securely back up your course files—videos, PDFs, worksheets, and more.
For Platinum users, if your files are saved locally, we’ll help verify what’s truly on your device (many think it’s local, but it’s only synced to Google Drive, OneDrive, or iCloud—which may auto-delete). We'll guide you in setting up reliable local backups.
What security protections do you provide for my business?
We proactively secure your business with:
All designed to prevent threats before they affect your team, student data, or digital content.
Do you back up Google Workspace (Gmail + Drive)?
Yes. We use trusted tools like Backblaze or QBackup to protect your Google Workspace emails and Drive files. Backup storage is billed separately, but setup and management are included in your service—ideal if you store student documents or shared coaching resources in the cloud.
How fast do you respond if something breaks during a launch or course delivery?
We aim to resolve issues the same day or faster—because we know waiting isn’t an option when tech breaks mid-launch or during a live call. For example, if PowerPoint crashes during a coaching session, you don’t want to wait two days. For critical issues, especially on higher-tier plans, triage is immediate and prioritized.
What if I already have a web or IT vendor—can I still use your service?
Yes. We can integrate with your existing team or fully take over your support needs. Our goal is to remove complexity—so you’re not chasing different vendors for course platform issues, email deliverability, or tech troubleshooting.
Is my contract locked in, and how is pricing structured?
We operate on a fixed monthly retainer, giving you clarity on costs. No surprise hourly fees. Contracts are flexible and based on the scope of your business, users, and services covered—perfect for scaling educators and course-based businesses.
What happens if my files get deleted or I accidentally overwrite something?
We’ve got you. We implement reliable backups so your website, course materials, and digital assets are safe from accidental loss, overwrites, or malware—keeping your hard work protected.
