Protect Your Course and Membership Revenue with Fully Managed Help Desk & IT Support
Say goodbye to tech delays, clunky systems, and security stress. Hire our entire tech support team starting at just $300 per month.
Run your business without interruptions, delays, or constant troubleshooting
Free up your team’s time and energy by removing daily tech headaches
Feel confident your systems are protected and nothing is slipping through
Stop Googling DIY Tech Fixes And Get Human Tech Support, On Demand
Your time is too valuable to waste on troubleshooting, tracking tickets, or tech guesswork. We handle it—all of it.
24/7 Helpdesk Access
Whether it’s a launch weekend or Monday morning, your IT support specialist is always a click away in both English and Spanish!
Priority Response Times
We treat your issues like mission-critical moments. Get rapid answers, fast fixes, and a partner who understands urgency.
Team Access Management
Scaling a team? Replacing a contractor? We handle the back-end setup, shutdowns, and transitions so you stay secure and efficient.
Complex Website Updates
From course overhauls to deep tech fixes, we manage high-impact web tasks without added scope creep or slowdowns.
Reliable Backups
Your digital assets are always protected. We ensure your files, videos, and systems are securely backed up and recoverable.
Security Across Devices
From securing passwords to connecting apps like Google Drive, we build in the security your business needs across phones, laptops, and more.
“When I've had an urgent request, The Digital Navigator shines by jumping in, taking action, and getting things done. The team's ability to provide quick and accurate assistance during critical moments is a testament to their reliability. They're a true lifesaver in the digital wilderness."
Fully Managed Helpdesk and IT Support Pricing
(For your website’s performance and protection needs)
Top Features
Platinum
$300/ monthly
For essential website upkeep
Recommended
Diamond
$500/ monthly
For advanced website management
Enterprise
Starts at $150per user
For full-scale website operations
Users Included
Owner + VA Access
Up to 3
10+ (custom)
Additional Users
N/A
$100/user
Custom quote
Speed optimization
✓ (medium tasks included)
✓ (large tasks included)
✓
IT Helpdesk
Reactive only
Full support
Full + infrastructure
Backups & Archival
Basic support
Proactive + monitored*
Advanced, policy-driven
Security Coverage
Owner’s Device
Owners Device + 2 Users
Unlimited for 10+ Users
On/Offboarding
Owner’s Device
Up to 3 users
Full HR/IT sync
Just-in-Time Event Coverage
Add-on
Add-on
Custom 24/7
Languages
EN/ES
EN/ES
EN/ES
Team Size
Solo creator
Small team (3–9 users)
Larger SMBs (10+ users)
*Read our Terms of Service for more details.
What Does Managed Helpdesk & IT Support Mean?
Managed Helpdesk & IT Support means having a tech support specialist that’ll be there when…
…and so much more!
Choose the Right IT Support Plan For You
For small firms and solo experts who need essential tech protection
For small business owners who aren’t ready to hire internal IT support
For growing teams that rely on shared files, content hubs, and daily tools
For established training businesses with $100K+ annual revenue
Platinum Plan
Best suited for independent course & membership business owners who want complete peace of mind for their website.
Diamond Plan
Best suited for small & medium teams that depend heavily on technology for daily website and marketing operations.
Enterprise Plan
Best suited for established businesses with an ever-growing team and complex tech stack.
“I’ve really enjoyed working with The Digital Navigator team. Whenever I come across challenges with a client project, I know I can rely on The Digital Navigator team to come in and support me. Their extensive knowledge of website development and marketing is truly invaluable, and they are so kind and easy to collaborate with. I look forward to partnering on many more projects and highly recommend The Digital Navigator team. I honestly can’t imagine getting it all done without them!"
Book a Free Demo
Let’s take 20 minutes to map out where tech is slowing your business down,
and how hiring our team of IT support specialists can help.
TESTIMONIALS
What Our Customers Say
Since working with them I am getting 5 times the enrollment. They work great with my assistant and I trust that things are being handled behind the scenes between our teams. This gives me the energy and confidence to do what I love to do.
Our needs for our online lead generation company outgrew our current employees. Their integrated tech stack of websites, landing pages, and payment systems has been so successful that we expanded into two verticals in radically different industries.
Very impressed with the service and how the team got out of their way to also do things not even inside our service package. That's not a given in your industry, especially with companies we have worked with before,, I would say you are a unicorn in that regard.
The attention to detail exhibited by The Digital Navigator Team is impressive. They went above and beyond to optimize every aspect of their customer experience. Whether troubleshooting technical issues or offering guidance on digital best practices, the team's meticulous approach sets them apart as a beacon of excellence in digital support.
FAQs
What is fully managed IT support for knowledge-based small businesses?
It’s a proactive service that keeps your website, systems, and knowledge-sharing tools running smoothly. For businesses like accounting firms, real estate hubs, or industry consultants, our fully managed IT support ensures that your educational materials, client resources, and communication channels are secure and always accessible.
Why does a small team sharing expertise still need help desk and IT support?
When your business relies on digital brochures, client portals, walk-through videos, or training hubs, even minor tech issues can undermine your professionalism. With expert help desk and IT support, we ensure your systems and content delivery tools stay functional and protected.
What does a website + IT support plan include for small, knowledge-forward businesses?
You get full coverage of your website (security, updates, backups) and your tech stack (apps, devices, knowledge bases, cloud systems). We specialize in making your training resources, digital libraries, and client education materials work together seamlessly.
How is your support different from a basic IT help desk?
Typical IT help desk support services only cover devices. We go further—aligning with businesses that educate through content. We support the full digital ecosystem behind your training videos, guides, onboarding materials, and referral systems—with the same care we give to websites and security.
What’s the cost of managed IT support pricing for small expert-led businesses?
Our managed IT support pricing starts at $300/month, and scales based on your team and tools. Every plan includes web management and tailored IT coverage to support your growth and the way you distribute knowledge.
What types of everyday tech issues do you handle for expert teams?
We troubleshoot issues common to knowledge-led teams, like:
You get the attention of a dedicated IT support specialist, not just a help desk script.
Do you support my internal team or just external resources?
We support both. We help internal staff onboard quickly, resolve issues, and securely access shared content.
Can you back up my internal resources, client materials, or shared training files?
Yes—on the Diamond Plan or higher, we securely back up your PDFs, video tutorials, documentation, and onboarding content. If you're on Platinum, we verify if those files are stored locally or just in the cloud, and help you create a true backup strategy.
What security protections are in place for sensitive business materials?
We implement strong protections for client records, training content, and communication tools:
Our team functions like your outsourced help desk technician, ensuring you’re compliant and covered.
Do you back up Gmail, Google Drive, or client-facing portals?
Yes. We back up Google Workspace—both Gmail and Drive—and can include other platforms if you're hosting resources for your clients or team. Storage is billed separately, but setup and monitoring are included.
What happens if a tech issue interrupts a presentation or client session?
We prioritize fast resolution—same-day or faster, especially if you're presenting or onboarding a client. Like a responsive IT help desk support team, we step in fast to prevent business disruptions.
Can I use this service if I already have someone managing my site or tools?
Yes. We can integrate or fully take over. If you're juggling a site developer, an ad-hoc IT person, and no one managing your knowledge systems—our unified support makes everything work together.
Is this a long-term commitment, and how is it priced?
We offer monthly retainers with clear scope—based on users, systems, and how many layers of help desk and IT support you need. No hourly surprises. Just expert care, tailored to your business model.
What if I lose client-facing materials or someone deletes a shared document?
We implement regular, strategic backups so nothing mission-critical is lost. Whether it's a client proposal, training video, or knowledge base article, we’ve got you covered.
